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IDProjectCategoryView StatusLast Update
0016375ScribusPDFpublic2020-12-07 16:55
Reporterzerubbabel Assigned To 
PrioritynormalSeveritymajorReproducibilityalways
Status newResolutionopen 
Product Version1.5.6 
Target VersionFixed in Version 
Summary0016375: PDFs exported from Scribus 1.5.6.1 hang the Fiery RIP
DescriptionPDFs exported from Scribus 1.5.6.1 hang the Fiery RIP. The only way I can print them is to rasterize the pdf before printing. I use PDF X-Change Editor for to rasterize the pdf, basically doing the RIP's job for it, and then it prints fine. I did not have this problem 1.5.5, but unfortunately I did not keep that version after I switched to 1.5.6.
Steps To ReproduceExport my layout to pdf the same way I've done for years from Scribus, then send to the RIP, and nothing happens.
TagsNo tags attached.
PatchNo

Activities

jghali

2020-12-04 01:36

administrator   ~0048521

Bad luck, I left EFI a few months ago, so I do not have access to their RIPs anymore.

jghali

2020-12-04 10:52

administrator   ~0048522

I reviewed changes to the PDF export code which have been committed between 1.5.5 and 1.5.6.1 release. There has been no significant changes to the exported PDF structure which could explain a hang in a RIP. As you've seen by yourself, PDF X-Change Editor can process the file successfully. You should hence contact EFI support, only EFI can debug the Fiery RIP.

Two questions tho:
1) Which EFI rip are you using? Is it Fiery XF or is it "the" Fiery?
2) Could we get a hand on a document which triggers this issue?

zerubbabel

2020-12-04 18:54

reporter   ~0048523

Fiery Command Workstation reports "E100-F949 60-55C-KM-V 1.2"

I'll try to reduce it to a simple example and post the document here soon.

zerubbabel

2020-12-07 16:55

reporter   ~0048534

Well, as I tried to come up with a simple example, I came to the conclusion that the document was just too large and complex for the RIP, because when I tried to print just the first page of the exported pdf, it seemed as if the RIP was hung, but when I got back to the office hours later, it had actually printed. The document is 60 pages, with lots of text and images. So I don't know whether there is a problem in Scribus or not. Other smaller and less complex documents print fine.

Issue History

Date Modified Username Field Change
2020-12-03 21:39 zerubbabel New Issue
2020-12-04 01:36 jghali Note Added: 0048521
2020-12-04 01:36 jghali Priority high => normal
2020-12-04 10:52 jghali Note Added: 0048522
2020-12-04 18:54 zerubbabel Note Added: 0048523
2020-12-07 16:55 zerubbabel Note Added: 0048534