View Issue Details
|ID||Project||Category||View Status||Date Submitted||Last Update|
|0016375||Scribus||public||2020-12-03 21:39||2020-12-07 16:55|
|Summary||0016375: PDFs exported from Scribus 184.108.40.206 hang the Fiery RIP|
|Description||PDFs exported from Scribus 220.127.116.11 hang the Fiery RIP. The only way I can print them is to rasterize the pdf before printing. I use PDF X-Change Editor for to rasterize the pdf, basically doing the RIP's job for it, and then it prints fine. I did not have this problem 1.5.5, but unfortunately I did not keep that version after I switched to 1.5.6.|
|Steps To Reproduce||Export my layout to pdf the same way I've done for years from Scribus, then send to the RIP, and nothing happens.|
|Tags||No tags attached.|
||Bad luck, I left EFI a few months ago, so I do not have access to their RIPs anymore.|
I reviewed changes to the PDF export code which have been committed between 1.5.5 and 18.104.22.168 release. There has been no significant changes to the exported PDF structure which could explain a hang in a RIP. As you've seen by yourself, PDF X-Change Editor can process the file successfully. You should hence contact EFI support, only EFI can debug the Fiery RIP.
Two questions tho:
1) Which EFI rip are you using? Is it Fiery XF or is it "the" Fiery?
2) Could we get a hand on a document which triggers this issue?
Fiery Command Workstation reports "E100-F949 60-55C-KM-V 1.2"
I'll try to reduce it to a simple example and post the document here soon.
||Well, as I tried to come up with a simple example, I came to the conclusion that the document was just too large and complex for the RIP, because when I tried to print just the first page of the exported pdf, it seemed as if the RIP was hung, but when I got back to the office hours later, it had actually printed. The document is 60 pages, with lots of text and images. So I don't know whether there is a problem in Scribus or not. Other smaller and less complex documents print fine.|
|2020-12-03 21:39||zerubbabel||New Issue|
|2020-12-04 01:36||jghali||Note Added: 0048521|
|2020-12-04 01:36||jghali||Priority||high => normal|
|2020-12-04 10:52||jghali||Note Added: 0048522|
|2020-12-04 18:54||zerubbabel||Note Added: 0048523|
|2020-12-07 16:55||zerubbabel||Note Added: 0048534|